Details

Help for HFPN Members

Where can I find help with the Back Office?
If you are a HFPN Member, please login to reach the Help page (on the My Back Office home page, click the link “Help.”)

Membership

Who is the ideal HFPN member?
The HFPN business model is designed for the independent health or fitness professional, or students enrolled in a degree or certification program. Fitness professionals who work as employees of a fitness facility; sports performance facility; or other health, fitness, sports performance or rehab company should only join HFPN if the employer approves.

Are there any requirements to join HFPN?
Yes. To join HFPN, you must be a health or fitness professional, licensed practitioner, or student in a health or fitness certification or degree program.

What are the benefits of being a member of HFPN?
Here are a few of the benefits of becoming a member of HFPN. Please explore this web site to get a comprehensive look at the incredible resources available to you.
• An exclusive suite of on-line business tools to grow your business
• A comprehensive educational library
• An easy-to-use online program design system
• A community of fellow fitness professionals
• Multiple opportunities to maintain and grow your client base

What is the commission percentage when clients purchase online exercise and nutrition subscriptions?
HFPN Members (excluding Trial memberships and non-U.S. residents) are eligible to earn a 35% commission when their clients purchase an online exercise and nutrition subscription on the client website.

Do you offer a free trial membership?
Yes, HFPN offers a free one-time 7-day trial membership (excludes access to NASM CEUs, Program Library, and discount member eStore).

I am trying to join but the system doesn’t recognize my NASM Certification number.
Check the following: Is your name spelled correctly? Did you enter your first name in the last name field by accident? If your name has two words, enter them without a space in between. Has your certification expired?

I recently joined HFPN but did not receive the welcome e-mail.
Check your spam/junk folder to see if the email is there. If not, please contact HFPN Member Services.

What is your return/refund policy for memberships?
HFPN does not offer full or partial refunds of any membership fees.

Technical Problems

I am having problems viewing PDF documents. What can I do?
If you use Mozilla Firefox and can't view PDF documents, download the add-on for free.  

My Account

How do I change my account information (email, phone, etc.)?
Login to your account; on the My Back Office page, click "Edit My Account."

How do I change my ‘username’?
The ‘username’ is what we call a ‘unique ID’, which cannot be modified. Only the ‘password’ can be changed.

Log-In Problems

I forgot my username and/or password….how do I log-in?
Select the ‘Forgot Password’, just below the log-in area, which will require you to provide the answer to your ‘security question’. If you still need assistance, and have also forgotten your ‘username’, please contact us by phone (no emails please) and we can provide your log-in information upon verification of your account information.

Shopping - Orders from the HFPN Store

Miscellaneous